Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free or low shipping cost to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ShopyZona (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is super. come neatly packaged wound on a roll. all consistent with the description. I advise
The order came for a month in Biysk. the whole is not wrinkled. packaged well. stickers are wound into a roll on a rigid base. has not yet been glued. and all super
Good product, vendendor honest and pretativo.
Fast arrived! excellent shaped ארוזזזז!!!! very no wrinkled no ripped satisfied!
Great product, although thought to be more. there is the smell, but it will erode! generally satisfied with everything! posting was almost two months before the Tambov region!
In the Irkutsk region reached 27 days. the track is not monitored. no complaints, all is well.
Order came in the Kaluga region in the past month. excellent packaging. thank you :)
Excellent product. good store. very well packaged and fast delivery... recommend seller.
Sticker is good, but expected more in size) a whole. rekomenduyu
Wood beautiful in reality looks the order came for a month exactly, quality liked
Wood as in the picture. self-adhesive base, the order was for a long time, but it was worth it. thank you.
Parcel arrived here in this package, come for a month + spent another mail all as in the description thanks to the store)
Everything came neatly packaged, exactly the description, thank you store.
Sticker zdorovskaya can поимпровизировать! the store of successful sales
Shipping almost a month, the track is not monitored. overall good
Is not glued, if something is wrong, I will add a review.
Goods received. good packaging, came without any damage.
Just a great product! I am delighted
Great work, thank you store
Cool, have not tried only delivery fast, less than a month
Packaged good :) came quickly left to buy the frame and begin to glue on the wall.
Very beautiful sticker. Thank u store, we are happy.
Come for a month, very well packaged. Not yet glue to the wall.
Delivery to Voronezh month. Packaged well. The sticker is of good quality. I'd recommend this product and store.
All as in the description. May not glue well...see what happens
Went a little over a month not monitored. The art piece was not wrinkled. Packed well in a roll. Am happy with the purchase.
All as in the description packaged well. Came in one piece. The quality is good. Shipping a little longer than desired. I do recommend the store. Thank you.
Wood cool all as in the description. Just glued...hope it will not come off. Thank you store!
Shipping pleased, good sticker. applied for other purposes as he wanted)) Extension alibonus helps to save up to 10% of the purchase on aliexpress. alibonus воспользуетесь my reference. co m/U = 604028 no space
Delivery is not fast, but it is normal, the tracking is not monitored. good packaging, all in one piece. Is not glued yet
Beautiful, size is just right. not rumpled, all good order, all is well. not very long.
Came quickly for such a small order to my surprise.
Shipping is more than a month. However good packaging. The sticker is not wrinkled. Thank you store
Order delivered quickly quality corresponds to the description. Order tracked prior to arrival. Quite fast delivery. My child is satisfied with the purchase.
Thank you very much!!! delivery fast, 3 weeks before the Altai Krai! all is well packed, nothing rumpled!!!
Highly recommend the store. I will order more.
Very cool sticker! Ordered a second time.
The order came quickly for 11 days. The whole package is done nicely. I will order more.