Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free or low shipping cost to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ShopyZona (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Goods are satisfied. pretty, small earrings for girls the most it!)) on my photo the color is slightly distorted, but in fact: everything exactly as in the picture. True order went long, 2,5 months. .. somewhere lost or stuck... but the communication with the store kept, which was pleasantly surprised and pleased). thank you!
Cute earrings daughter liked only the stones are glued unevenly. were little more than two months.
Earrings come but they have no rivets so 4 stars.
Delivery is very long. 2 months. before the end of protection was 3 days, for it 4 stars. but the earrings are pretty!!! fully comply with the description!
Thank you for the good attitude and a good product! grand daughters liked earrings!
Cute kittens, clip keeps well, not much hurt the ears do not understand from the metal like clamped not much
Fits the description. long delivery-thanks to mail Russia.))
Very cute, are the same as las PHOTOS, received within 1 month and a half.
Earrings liked but very long gone, I had to open a dispute with the store, commodity is not monitored.
The order arrived in 33 days packaged well, consistent with the description, I ordered white color, and sent a light pink nice, too. thank you store, I recommend.
Super!!!! delivery month, new mail brought home (Kiev)
Very beautiful but the color gives stone Is not quite the same but overall very good quality ..
@ @ @ @ @ @ @ @ Cute earrings, but the behind is wrong. always stretched store, but never replied a message. shipped with ordinary and arrived after three months.
Came quickly)) beautiful))) only the stone is not equal taped (
As in the photo the color a poco opaque But well. like la. foto and To the Price very birn. lasted almost 2 months to Colombia in store sends Communication To tracking. you can make More or. menos FOLLOW UP
Krohotulki came. these earrings for the child. very small. Shipping in Ukraine is very fast
All good beautiful earrings. came a month later, normally packed. not yet worn.
Sent the goods quickly, but one of the earrings come as they say "stone separately earring separately". glued carefully, like holding. but the silicone plugs as much as 2 pairs sent. very nice earrings, look carefully, even they can in a restaurant and a disco. I liked. my ears do not tolerate different metal other than gold. but surprisingly in these earrings ears do not hurt. but still longer days did not wear, peeled off. well, very recommend.