Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free or low shipping cost to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ShopyZona (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
suspension received. very beautiful, my доча delighted wears constantly. thanks store for fast delivery.
beautiful cat, true is not short and длинновата chain
pussy cute. made by gently. chain long design. moscow went up to 3 weeks. отслеживался track. thank you store!
Lovely necklace very pretty. Took a long time to get here.
It is really nice, looking so good :) It arrived in 16 days to Hungary.
кисы хорошенькие. quality is
like cat, chain will be not only durable. shipping more month, after payment after three days sent store though
Very nice necklace for those who love cats. Took a month to arrive (not store's fault), no box, but still well protected. All in all I am satisfied and recommend seller.
quality package delivered goods 30 days without damage (g. moscow). store communication was almost online. one was flaw, ship out in that not trackable. and then in the process of wearing the look like посмотрю optional need leave comment.
good quality, price! whole all come! buy satisfied very, order'll again!
40 days delivery. отслеживался. very beautiful. quality is good.
the necklace is for little girls but the chain is too long. the chain is for adult women.
very beautiful. satisfied i. shipping to m. o. month smoothly
simply gorgeous! already pedi from other colors. the store bonsny deserve living among top brand, because the products are excellent quality, perfect workmanship, material first. the screening worked appropriately, the store communicates pacientemente and the product is fluffy too! i love cats and simply i'm enchanted with the products this shop. bought multiple items and super indico the store and the product! i'm happy too!
luxury pendant! satisfied fully order. пришёл киров in 3, packed well, отслеживался track, received the mail. pretty chain long, расстегивая not convenient to put on. recommend!
normal goods! price-quality! стразики all in place! satisfied purchase! product details MariTa2016 # blog itao on my ознакомится can